Looking for reasons to manage your Yelp reviews? Operation Reputation provides several of the top answers in this infographic. Click here…
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Online reviews are important because they are the Voice of Your Customer, (VoC). In other words, your customers are providing you with feedback about their experiences with and expectations for your products or services. It’s your golden ticket to knowing where you are exceeding or failing to meet a customer’s expectations. Stated another way: If you want to be customer-centric, you will monitor reviews and embrace the data they provide!
Many businesses live in fear of receiving negative reviews or no reviews. Operation Reputation provides proven automation for online review management that helps you manage customer feedback and generate online reviews. Operation Reputation helps your business reach out to your customers for feedback regarding their experience. Most importantly, we provide you with customers’ feedback improving your customer’s satisfaction while sharing positive reviews across the web! Click here to see the Top 10 Reasons Why Online Reviews Are Important…
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To manage your online review management progress you must measure and report. Operation Reputation allows you to review and manage your reputation results on one platform. Your online reputation is optimized by multiple levels of feedback, promotion of positive online reviews and an easy-to-manage dashboard that can be scaled from 1 to over 1,000 locations.
Are you growing revenues, improving reviews and increasing market share? If the answer is "no," schedule a call. A call is your first step in reaching your goals and there's no obligation.
What do you want to accomplish, who is your target market, where are they and how do you reach them?
Now that we know what your goals are and who you need to reach, we'll draw out a plan and budget of how to achieve your goals.
With a plan in place, we launch and learn. Using a dashboard of Key Performance Indicators (KPIs), we measure our progress and make adjustments with our goals in sight.
Now that our campaigns are in place, it's time to test. A/B or multivariat testing allows us to test different versions or variations of messaging and make improvements.
Considering the success of our initial efforts, what are the next steps in reaching your goals? Let's repeat successes and learn from failures.
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