Looking for reasons to manage your Yelp reviews? Operation Reputation provides several of the top answers in this infographic. Click here…
Operation Reputation | Reputation Management
Operation Reputation – "Expertise in Online Reputation Management"
Why Review Management?
85% of buyers trust online reviews
as much as personal recommendations
Customers Look at Online Reviews Before Doing Business With You
Online reviews are important because they are the Voice of Your Customer, (VoC). In other words, your customers are providing you with feedback about their experiences with and expectations for your products or services. It’s your golden ticket to knowing where you are exceeding or failing to meet a customer’s expectations. Stated another way: If you want to be customer-centric, you will monitor reviews and embrace the data they provide!
Many businesses live in fear of receiving negative reviews or no reviews. Operation Reputation provides proven automation for online review management that helps you manage customer feedback and generate online reviews. Operation Reputation helps your business reach out to your customers for feedback regarding their experience. Most importantly, we provide you with customers’ feedback improving your customer’s satisfaction while sharing good and bad reviews across the web! Click here to see the Top 10 Reasons Why Online Reviews Are Important…
Drop us your name and email below to get further information or schedule a free 15 minute call to discuss your online marketing and online review management.
- No hard sell!
- No obligation!
- Over 20 years of online experience to help your business!
Online Review Management
Operation Reputation provides proven automation for online review management that helps you manage customer feedback and generate online reviews. Most importantly, we provide you with customers’ feedback improving your customer’s satisfaction while sharing good and bad reviews across the web! Click here to see the Top 10 Reasons Why Online Reviews Are Important…
Why Manage Your Yelp Reviews?
How To Manage
Your Reputation Management Progress
To manage your online review management progress you must measure and report. Operation Reputation allows you to review and manage your reputation results on one platform. Your online reputation is optimized by multiple levels of feedback, promotion of positive online reviews and an easy-to-manage dashboard that can be scaled from 1 to over 1,000 locations.
- Customer Reporting – Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more.
- Online Review Monitoring – We monitor online review sites and alert you to new reviews posted on your business so you can respond.
- Tiered Reporting – Report on one, dozens, hundreds or thousands of locations with our flexible labels and filtering for valuable data.
Six Steps to your Success
1. Schedule a Call
Are you growing revenues, improving reviews and increasing market share? If the answer is "no," schedule a call. A call is your first step in reaching your goals and there's no obligation.
2. Define Goals and Target
What do you want to accomplish, who is your target market, where are they and how do you reach them?
3. Create a Plan
Now that we know what your goals are and who you need to reach, we'll draw out a plan and budget of how to achieve your goals.
4. Launch Measure & Learn
With a plan in place, we launch and learn. Using a dashboard of Key Performance Indicators (KPIs), we measure our progress and make adjustments with our goals in sight.
5. Test and Optimize
Now that our campaigns are in place, it's time to test. A/B or multivariat testing allows us to test different versions or variations of messaging and make improvements.
6. Next Steps
Considering the success of our initial efforts, what are the next steps in reaching your goals? Let's repeat successes and learn from failures.