Why Review Management?

85% of buyers trust reviews
as much as personal recommendations

No time to manage online reviews?
Give us a call!

operation reputation

Customers Look at Online Reviews Before Doing Business With You

Online reviews are important because they are the Voice of Your Customer, (VoC).  In other words, your customers are providing you with feedback about their experiences with and expectations for your products or services. It’s your golden ticket to knowing where you are exceeding or failing to meet a customer’s expectations.  Stated another way:  If you want to be customer-centric, you will monitor reviews and embrace the data they provide!  

Many businesses live in fear of receiving negative reviews or no reviews.  Operation Reputation provides proven automation for online review management that helps you manage customer feedback and generate online reviews.  Operation Reputation helps your business reach out to your customers for feedback regarding their experience.  Most importantly, we provide you with customers’ feedback improving your customer’s satisfaction while sharing positive reviews across the web! Click here to see the Top 10 Reasons Why Online Reviews Are Important…

Drop us your name and email below to get further information or schedule a free 15 minute call to discuss your online marketing and online review management.  

  • No hard sell!
  • No obligation!
  • Over 20 years of online experience to help your business! 

A Bad Online Reputation
Can Hurt Your Business!

Research shows you risk losing 22% of business when potential clients find one negative article on the first page of search results. The number grows to 59% with three negative articles- learn more.

Why Manage Your Yelp Reviews?

Looking for reasons to manage your Yelp reviews?  Operation Reputation provides several of the top answers in this infographic.   Click here…  

Online Review Management - It's Easy as Five Steps!

Social Media from Operation Reputation

Step 1:  Customer Outreach

It all starts with an email or SMS message. Our online review management platform makes the initial contact with your client to solicit feedback on their experience with your business. You enter their email and we do the rest. It’ just that easy!

Online Review Management Technology

Step 2:  Customer Feedback

Your customer gives initial feedback via a Net Promoter Score (scoring customer satisfaction). If a customer rates you highly they will be asked to submit a review. If a customer ranks you poorly the contact is passed on to you for resolution.

Operation Reputation Public Relations

Step 3:  Testimonial Widget

Our testimonial widget makes gathering reviews for your website easy to acquire and manage. Simply place our widget on your website and your customers will provide testimonials and reviews that will help grow your business.

Step 4:  Encourage Reviews

Customers with positive experiences will be asked to provide your business with a online third party review. This step offers direct links to your Google reviews, Facebook pageand dozens of other review sites so they can easily review your business.

Operation Reputation Online Review

How To Manage
Your Reputation Management Progress

To manage your online review management progress you must measure and report.  Operation Reputation allows you to review and manage your reputation results on one platform.  Your online reputation is optimized by multiple levels of feedback, promotion of positive online reviews and an easy-to-manage dashboard that can be scaled from 1 to over 1,000 locations.

  • Customer Reporting – Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more.
  • Online Review Monitoring – We monitor online review sites and alert you to new reviews posted on your business so you can respond.
  • Tiered Reporting – Report on one, dozens, hundreds or thousands of locations with our flexible labels and filtering for valuable data 

Six Steps to your Success

1. Schedule a Call

Are you growing revenues, improving reviews and increasing market share? If the answer is "no," schedule a call. A call is your first step in reaching your goals and there's no obligation.

2. Define Goals and Target

What do you want to accomplish, who is your target market, where are they and how do you reach them?

3. Create a Plan

Now that we know what your goals are and who you need to reach, we'll draw out a plan and budget of how to achieve your goals.

4. Launch Measure & Learn

With a plan in place, we launch and learn. Using a dashboard of Key Performance Indicators (KPIs), we measure our progress and make adjustments with our goals in sight.

5. Test and Optimize

Now that our campaigns are in place, it's time to test. A/B or multivariat testing allows us to test different versions or variations of messaging and make improvements.

6. Next Steps

Considering the success of our initial efforts, what are the next steps in reaching your goals? Let's repeat successes and learn from failures. ​

© 2019 Operation Reputation. All rights reserved..(208) 696-4087
In Spokane Washington- Visit Spokane Public Relations