Many businesses live in fear of receiving negative reviews or no reviews. Operation Reputation provides proven automation for online review management that helps you manage customer feedback and generate online reviews. Operation Reputation helps your business reach out to your customers for feedback regarding their experience. Most importantly, we provide you with customers’ feedback improving your customer’s satisfaction while sharing positive reviews across the web! Click here to see the Top 10 Reasons Why Online Reviews Are Important…
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Online Review Management - It's Easy as Five Steps!
Customer Outreach
It all starts with an email or SMS message. Our online review management platform makes the initial contact with your client to solicit feedback on their experience with your business. You enter their email and we do the rest. It' just that easy!
Customer Feedback
Your customer gives initial feedback via a Net Promoter Score (scoring customer satisfaction). If a customer rates you highly they will be asked to submit a review. If a customer ranks you poorly the contact is passed on to you for resolution.
Testimonial Widget
Our testimonial widget makes gathering reviews for your website easy to acquire and manage. Simply place our widget on your website and your customers will provide testimonials and reviews that will help grow your business.
Encourage Reviews
Customers with positive experiences will be asked to provide your business with a online third party review. This step offers direct links to your Google reviews, Facebook page and dozens of other review sites so they can easily review your business.
Reporting and Monitoring of your Online Review Management
To manage your online review management progress you must measure and report. Operation Reputation allows you to review and manage your reputation results on one platform. Your online reputation is optimized by multiple levels of feedback, promotion of positive online reviews and an easy-to-manage dashboard that can be scaled from 1 to over 1,000 locations.
- Customer Reporting - Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more.
- Online Review Monitoring - We monitor online review sites and alert you to new reviews posted on your business so you can respond.
- Tiered Reporting - Report on one, dozens, hundreds or thousands of locations with our flexible labels and filtering for valuable data analysis.
Online review management that grows your business!
Management of your online reputation, monitoring of customer sentiment and encouragement of online reviews is initiated and optimized through our automated technology platform. It’s easy and efficient in providing you with a constant stream of client reviews and a score of overall client satisfaction.
Research shows a risk of 22%
of business when potential clients find one negative article on the first page of search results. The number grows to 59% with three negative articles. Do you have a strategy… Read More
Improve Your Business
Schedule your demo today and take the first step in improving your customers’ experience and managing your online reviews.
