Do consumers read reviews? Five Stats you should see!

Do consumers read reviews? Five Stats you should see! If you don’t think your customers are looking at online reviews, think again.    Your current customers and potential customers do look at your online reviews!  Do consumers read reviews?  Five Stats you should see: 91% of 18-34-year-olds trust online reviews as much as personal recommendations 3… Read More

Should Businesses Request Online Reviews From Their Customer? The Top Four Statistics That Say Yes!

You Should be Asking Your Customers for Reviews! There are many reasons why businesses request online reviews from their customers.  For example,  online reviews that are submitted directly to you (first party) or on a third-party platform (think Google) tell your customer that their opinion is important.  Obviously, online reviews tell you what you’re doing… Read More

Responding to Online Reviews – Six Review Personas

Responding to Online Reviews – Six Review Personas By Rick McNeely… Responding to Online Reviews is Important Is your business responding to online reviews?  Consider the following:   “89% of consumers read local businesses’ responses to reviews.” Okay, your customers and potential customers are expecting to see you responding to online reviews.  That said, we’ve created… Read More