about Us

All About Us and What We Believe at Operation Reputation

Online Reviews operation reputation

All About Us at Operation Reputation

At Operation Reputation we provide all the services a business needs to develop and maintain a great reputation.  Specifically, that means we manage online reviews, media relations as well as social media and online advertising.  Our mission is to ensure that a business looks their best in a dynamic digital landscape. Specific to reviews, we handle the tactical day to day which removes that burden from the business…but almost more importantly, or goal is to help businesses make the shift to use reviews as a strategic tool.

What We Believe at Operation Reputation

“In a world where clients can share experiences and opinions via online reviews and social media, reputation management is critical to a company’s success.  In fact, we believe your primary marketing concern is reputation management.  Operation Reputation shares best practices, opinions and tools that allow your company to take a proactive approach to managing your firm’s reputation.”  Operation Reputaion 

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    What We Offer – Join the Conversation With Your Customers

    Why are online reviews important?   In a nutshell, online reviews are important to business because online reviews are important to consumers:

    1. Potential customers and current customers use online reviews when deciding what business they’re going to spend their hard-earned dollars at.  It’s social proof. 86% of consumers read reviews for local businesses (including 95% of people aged 18-34) Over 55% of survey respondents expect a business to reply to a review within 1 day and over 30% expect a response within 3 days
    2. Reviews are a public discussion of a business (it makes sense for a business to be part of that conversation and consumers expect it)
    3. Reviews provide a considerable amount of consumer sentiment and operational data for a business.  In other words reviews can tell your business how to get more customers, how to keep happier customers and how to make operational changes to make your company more profitable. 
    4. 89% of consumers read local businesses’ responses to reviews
    5. 88% of buyers are influenced in their buying decision by reviews

    Six Steps to your Success

    1. Schedule a Call

    Are you growing revenues, improving reviews and increasing market share? If the answer is "no," schedule a call. A call is your first step in reaching your goals and there's no obligation.

    2. Define Goals and Target

    What do you want to accomplish, who is your target market, where are they and how do you reach them?

    3. Create a Plan

    Now that we know what your goals are and who you need to reach, we'll draw out a plan and budget of how to achieve your goals.

    4. Launch Measure & Learn

    With a plan in place, we launch and learn. Using a dashboard of Key Performance Indicators (KPIs), we measure our progress and make adjustments with our goals in sight.

    5. Test and Optimize

    Now that our campaigns are in place, it's time to test. A/B or multivariat testing allows us to test different versions or variations of messaging and make improvements.

    6. Next Steps

    Considering the success of our initial efforts, what are the next steps in reaching your goals? Let's repeat successes and learn from failures. ​

    © 2022 Operation Reputation. All rights reserved. (208) 696-4087
    In Spokane Washington- Visit Spokane Public Relations