How Do You Get More Customers

Answer: Manage Your Online Reviews

Why Manage Online Reviews?

It’s simple; you can get more customers and make your existing customers happier by managing your online reviews.  In other words, prospective customers use online reviews as recommendations in selecting a business! Additionally, existing customers leave reviews, providing you with feedback about their experiences and expectations regarding your products or services.  Stated another way:  to be customer-centric, monitor reviews and embrace the data they provide!

Review Statistics You Should Know

Are Reviews Important to Consumers?

    *66% of Americans trust an anonymous online review more than a recommendation from an ex-boyfriend or ex-girlfriend.
    *85% of consumers think that online reviews older than 3 months aren’t relevant.
    *74.6% of people have looked online to find out about a doctor, dentist, or medical care.
    *When choosing a restaurant, Gen Z and Millennials are 99% more likely to rely on social media and online reviews when compared to Gen X and Boomers.


Do Consumers Read Reviews?

    *91% of 18-34 year-olds trust online reviews as much as personal recommendations.
    *86% of consumers read reviews for local businesses (including 95% of people aged 18-34).
    *59.2% read online reviews when choosing a restaurant.
    *73% of customers consider written reviews more than the overall star rating of a business.
    *86% of customers consider leaving reviews for businesses online.

How to Get More Customers
Manage Your Online Reviews - Join The Conversation With Your Clients!

The solution is simple:  thank your customers for good reviews, while responding and learning from negative feedback.  Understand, it can be difficult to find time to interact with clients’ reviews.  Need help managing online reviews?  Operation Reputation is your one stop for reputation management.  Operation Reputation manages online reviews, local search marketing, pay-per click and social media.  

Check out

Email to get information or schedule a free call to discuss your business. 

Data Support for Metrics Presented

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