Image Credit: Kevin Fujii/John Howie Restaurants How do you respond to negative reviews? Do you have to apologize to every negative review, or can you respond honestly and engage your audience in the conversation? Chef John Howie of Bothell, Washington, provides a great example of how to manage reviews (take a look at his review review… Read More
Equifax Response to Massive Data Breach: How do you say I’m sorry to 143 Million Americans?
“Equifax will not be defined by this experience, but rather how we respond.” –Rick Smith, Chairman and CEO of Equifax So how has Equifax initially responded to this incident? In an effort described as tone deaf, out of touch, inappropriate, canned and corporate – Equifax put forth an obviously packaged crisis communications response to a… Read More
What did Benjamin Franklin know about reputation management?
“It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin Read More
Five Things to Remember When Dealing With Negative Online Reviews!
Dealing with the occasional negative review is a reality of running any size business. Remember, the feedback you’re receiving from clients (good or bad) is providing you valuable information to improve and grow your business. That said, here’s five things to keep in mind when responding to any review. Stay cool, take a breath and… Read More